Delete your ZipOrder account

You can delete your ZipOrder account at any time. Account deletion is permanent and cannot be undone.

From inside the app (recommended)

1. Open ZipOrder on your phone.
2. Go to Profile tab.
3. Scroll to the Account section.
4. Tap Delete my account.
5. Confirm the deletion when prompted.

Your account is deleted immediately and you are signed out of the app.

By email

If you cannot access the app, send an email from the address registered on your ZipOrder account to support@ziporder.io with the subject line "Account deletion request". We will verify the request and delete the account within 14 days.

What gets deleted

• Your profile (name, business name, contact, brand details).
• Every catalog you have published, along with item images.
• Your subscription record (the subscription itself is managed by Apple or Google and must be cancelled separately from your store account).
• Any in-app notifications and analytics data tied to you.
• Your push notification token and saved devices.

What is retained, and for how long

Some data must be kept temporarily for legal, security, or operational reasons:

• Order recordsplaced by your customers against your catalogs are anonymized (name, contact, address removed) within 30 days; the line items remain so the buyer's share link doesn't break mid-flight, but no personal data is retained.
• Server logs and crash reports are retained for up to 90 days for security and debugging, then deleted.
• Billing records (subscription history) are kept as required by tax law in our operating jurisdictions, typically 5–10 years. These contain only the transaction record, not your profile.

Your rights under GDPR / KVKK

You have the right to access your data, request a copy in machine-readable format, request correction, or request deletion. See our Privacy Policy and our GDPR Notice for details on how to exercise these rights.