Delete your ZipOrder account

You can delete your ZipOrder account at any time. Deletion is permanent after a 30-day recovery window; until that window closes you can cancel it and get everything back.

From inside the app (recommended)

1. Open ZipOrder on your phone.
2. Go to Profile tab.
3. Scroll to the Account section.
4. Tap Delete my account.
5. Confirm the deletion when prompted.

Your shop goes offline straight away — nobody can place an order in your name. Your account itself is deleted permanently after 30 days. You stay signed in during that time, so you can cancel from the same screen if you change your mind.

From the web admin

If you do not have the app to hand, sign in at the web admin, open Account, and use Delete my account there. It is the same deletion, with the same 30-day recovery window.

By email

If you cannot use either of the routes above, email us from the address registered on your ZipOrder account to support@ziporder.io with the subject line "Account deletion request". We will reply and help you complete it. For your protection we can only act on a request sent from that address — it is the only way we can confirm the account is yours.

What gets deleted

• Your profile (name, business name, contact, brand details).
• Every catalog you have published, along with item images.
• Your subscription record (Pro is billed by Stripe; cancel it anytime from the Subscription tab in the admin panel).
• Any in-app notifications and analytics data tied to you.
• Your push notification token and saved devices.
• Any payment or accounting integrations you connected (Stripe, Iyzico, Nilvera, Paraşüt, QuickBooks, Xero): the stored access tokens / API keys are deleted, and a Stripe Connect link is also revoked at Stripe. The provider accounts themselves are yours and are not affected.

What is retained, and for how long

Some data must be kept temporarily for legal, security, or operational reasons:

• Order records placed by your customers against your catalogs are anonymized (name, contact, address removed) within 30 days; the line items remain so the buyer's share link doesn't break mid-flight, but no personal data is retained.
• Server logs and crash reports are retained for up to 90 days for security and debugging, then deleted.
• Billing records (subscription history) are kept as required by tax law in our operating jurisdictions, typically 5–10 years. These contain only the transaction record, not your profile.
• Fiscal invoices already issued through a connected e-invoice provider are governed by that provider and by tax law (typically 5–10 years). They live in your provider account and at the tax authority — not on ZipOrder — so we cannot delete them; payments you collected are likewise held by your own payment provider.

Your rights under GDPR / KVKK

You have the right to access your data, request a copy in machine-readable format, request correction, or request deletion. See our Privacy Policy and our GDPR Notice for details on how to exercise these rights.