FAQ
Quickanswers.
Everything you might want to know before signing up.
Getting started
How does ZipOrder work?
You scan a flyer, photograph a product list, or upload a PDF / Excel. Our AI extracts each product into your inventory. You publish the inventory as a public link. You share that link in your social bio, in messaging channels, or anywhere else you reach customers. Customers open the link, browse, pick what they need, and submit an order. The order lands in your supplier inbox with all the details.
Do my customers need to install the app?
No. They just open your link in a browser. ZipOrder is the supplier-side tool — your customers never sign up for anything. The order page works on any phone or computer with a browser.
What file formats can I import?
Photos (PNG, JPG, HEIC), PDF, Excel (.xlsx), and CSV. Our scanner handles structured spreadsheets and unstructured flyers alike.
Pricing & billing
Can I try it before paying?
Yes — 7 days, no credit card. Use everything, build your shop, see how it feels. After the trial, the app prompts you to subscribe via Apple or Google.
How do I cancel?
Subscriptions are billed by Apple App Store or Google Play, so you cancel from your device's subscription settings (Settings → [Your name] → Subscriptions on iPhone, or Play Store → Profile → Payments and subscriptions on Android). Cancellation takes effect at the end of the current billing period.
Do you offer refunds?
Refund requests are handled by Apple and Google according to their store policies. We don't process payments directly, so refunds go through the platform you bought from.
Privacy & data
Where is my data stored?
EU-based hosting — Postgres in Frankfurt, object storage in Cloudflare R2 (EU region), authentication in Ireland. Built KVKK and GDPR compliant from day one.
What about my customers' personal information?
Customer details on public order pages are anonymized after 30 days. Names, contact info, and addresses are removed automatically. The order line items remain so the share link doesn't break, but no personal data is retained.
Can I delete my account?
Yes. Open the app → Profile → Account → Delete my account. Or email support@ziporder.io from your registered address. See our account deletion page for what gets deleted vs. retained for tax/legal reasons.
Do you share my data with third parties?
Only with the service providers needed to run the app (hosting, email delivery, error monitoring, subscription billing). The full list is on our subprocessors page. We never sell data, and we don't use your data for advertising.